Quality Issues (Spoilage, Damage, or Missing Items) If your cherries arrive spoiled, damaged, or your order is missing items, please contact us within24 hours of delivery. Please provide:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (required for courier claim)

Once verified, we will offer either:

• A full refund, or
• A replacement shipment (subject to seasonal availability)

Orders That Do Not ArriveIf your order is lost in transit and does not arrive, we will issue a full refund or resend your order (where possible). Change of Address or Customer ErrorIf an incorrect or rural address is entered at checkout:

• We will contact you to arrange an alternative non-rural address, or
• Provide a refund before dispatch if a suitable address cannot be arranged.

Unfortunately, once the order has been shipped, we cannot refund delays caused by incorrect or rural addresses. Cancellations Pre-orders may be cancelled at any time before dispatch for a full refund. Once shipped, cancellations are no longer possible due to the perishable nature of cherries. How to Contact Us If you need help with your order, please contact us @:info@pureorganiccherries.co.nz or via our website contact form. We respond to all enquiries within24 hours during the cherry season.

At Pure Organic, we want every cherry you receive to meet the highest standards. Whilst we do not accept returns, if you’re unsatisfied with your order for any reason, we’re here to help resolve the issue.

We appreciate your support and are committed to delivering the highest quality organic cherries to your door.