1. Introduction
Welcome to www.pureorganiccherries.co.nz (the “Website”). These Terms and Conditions (“Terms”) apply to your use of the Website and your purchase of products from Pure Organic Cherries (H & T Partnership) (“we”, “us”, “our”).By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
2. Use of the Website
- You must be at least 18 years old or have the permission of a legal guardian.
- You agree to use the Website for lawful purposes only and not in any way that may disrupt its operation.
3. Product Information
We aim to keep all product descriptions, pricing, and availability accurate. If an error occurs or a product is not as described, please contact us so we can resolve the issue in accordance with our Refunds & Returns Policy.
4. Orders and Payment
- All prices are in New Zealand Dollars (NZD) and include GST.
- Payment is taken at checkout through secure payment providers such as Shopify Payments and PayPal.
- We may cancel or refuse an order for reasons including:
- Product unavailability
- Incorrect or rural delivery address
- Errors in pricing or product information
- Suspected fraud or misuse
If your order is cancelled, you will be notified and refunded in full.
5. Shipping & Delivery
- We ship within New Zealand only.
- Overnight delivery is available to non-rural addresses.
- We do not deliver to rural addresses due to the perishable nature of cherries. If a rural address is entered, we will contact you to arrange an alternative or issue a refund.
- Delivery timeframes are estimates and may vary due to weather conditions, courier delays, or harvest timing.
- Pre-orders open in October, and deliveries occur between mid-December and late January, depending on seasonal availability.
For full details, see our Shipping Policy.
6. Refunds & Returns
As cherries are a fresh, perishable product, we do not accept physical returns.
You may be eligible for a refund or replacement if:
- Your order arrives damaged, spoiled, or incorrect
- Your order does not arrive
You must notify us within 24 hours of delivery and provide your order number and photos for assessment.For full details, see our Refunds & Returns Policy.
7. Cancellations
- Pre-orders may be cancelled at any time before dispatch for a full refund.
- Once your order has shipped, cancellations are no longer possible.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the Website or purchase of our products.Our total liability will not exceed the amount paid for the product in question.
9. Intellectual Property
All content on this Website, including images, text, logos, and graphics, is the property of Pure Organic Cherries (H & T Partnership) or its licensors. You may not copy or reproduce any content without written permission.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, store, and use your information.
11. Changes to These Terms
We may update these Terms occasionally. Updates will be posted on this page and take effect immediately upon posting.
12. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be handled by the courts of New Zealand.
13. Contact Information
If you have any questions regarding these Terms, please contact us:
Pure Organic Cherries (H & T Partnership)
1286 Luggate–Cromwell Road, Otago, New Zealand